Patricia Abella
About Patricia Abella
Patricia Abella is a Customer Experience Representative at REEF, where she has provided remote support for online parking services since 2021. She holds a Bachelor of Commerce in Management from the University of Guelph, which she completed in 2022.
Work at REEF
Patricia Abella has been employed at REEF since 2021 as a Customer Experience Representative. In this role, she provides remote customer support for various online parking services applications, including HangTag, REEF Mobile Technology, and Park Jockey. Her responsibilities include assisting customers with tasks such as parking reservations, purchases, booking cancellations, and refund requests. Patricia's role is essential in ensuring a smooth customer experience and addressing inquiries related to the company's services.
Education and Expertise
Patricia Abella studied at the Lang School of Business and Economics at the University of Guelph, where she earned a Bachelor of Commerce degree from 2018 to 2022. This educational background has equipped her with a solid foundation in management principles. In her current position, she utilizes her expertise in various customer support tools, including Salesforce, Five9, Citrix, CRM, Park Jockey Admin, and Digital Iris, to enhance customer interactions and streamline support operations.
Background
Patricia Abella has a background in customer service, with a focus on providing support for online parking services. Her experience at REEF has allowed her to develop skills in handling customer inquiries and managing service-related tasks effectively. She has been part of the company for three years, contributing to the overall customer experience through her dedicated support.
Customer Support Operations
In her role as a Customer Experience Representative at REEF, Patricia Abella plays a critical role in customer support operations. She assists customers with various tasks, including managing parking reservations, processing purchases, handling booking cancellations, and addressing refund requests. Her proficiency in using customer support software and applications ensures that she can provide efficient and effective assistance to customers.