Vierka Oravec
About Vierka Oravec
Vierka Oravec is a Support Manager at REEF, where she leads the L1 and L3 Support teams to provide customer-oriented and technical support. She has a background in business coordination and product management, with previous roles at Swiss Re and Generali Poisťovňa.
Current Role at REEF
Since 2021, Vierka Oravec has served as Support Manager at REEF. In this role, she collaborates closely with Sales, Project, Onboarding, and Development teams to ensure effective workflows and knowledge sharing. She leads and connects the Level 1 and Level 3 Support teams, focusing on delivering exceptional customer-oriented and technical support services. Additionally, she is responsible for establishing the escalation process for troubleshooting and managing customer complaints.
Previous Experience at REEF
Prior to her current position, Vierka Oravec worked at REEF as a Project Manager from 2020 to 2021. During her nine-month tenure, she contributed to project management initiatives that supported the company's operational goals. Her experience at REEF has provided her with a comprehensive understanding of the organization's structure and customer needs.
Professional Background
Before joining REEF, Vierka Oravec held several roles in the insurance and finance sectors. She worked at Swiss Re from 2010 to 2015, first as a Business Coordinator for Italian and Portuguese clients and later as Team Leader for the Business Coordination team focused on Iberia and Italy. Following her time at Swiss Re, she served as a Product Manager for Travel Insurance at Generali Poisťovňa, a. s. from 2015 to 2020.
Education and Training
Vierka Oravec holds a Bachelor's degree in Business in Trade and Tourism from Ekonomická univerzita v Bratislave, which she completed from 2005 to 2008. She furthered her education by obtaining a Master's degree in Hospitality & Tourism Management from the same institution between 2008 and 2010. Additionally, she studied at Swiss Re Academy, where she completed the Manager's Curriculum from 2014 to 2015.
Client Relationship Management
In her role at REEF, Vierka Oravec maintains strong relationships with key customers and partners of OrderLord. Her focus on customer satisfaction and effective communication supports the organization's commitment to providing high-quality service and fostering long-term partnerships.