Giles Harrell
About Giles Harrell
Giles Harrell is a Technical Support Specialist with extensive experience in the AV/IT industry, currently working at Reflect since 2019. He has held various roles in technical support and field service supervision, with a strong background in public speaking and warehouse operations.
Work at Reflect
Giles Harrell has been employed at Reflect as a Technical Support Specialist since 2019. In this role, he provides technical assistance and support, leveraging his extensive experience in the AV/IT industry. His responsibilities include troubleshooting technical issues, assisting clients with product inquiries, and ensuring customer satisfaction through effective communication.
Previous Experience in Technical Support
Before joining Reflect, Giles Harrell worked at The Reynolds and Reynolds Company as a Hardware Support Specialist from 2000 to 2011. His tenure lasted for 11 years, during which he developed a deep understanding of hardware systems and customer support. Prior to that, he served as a Contractor at TechSystems Professional Services for 11 months in 1999 to 2000.
Education and Expertise
Giles Harrell studied Management Information Systems and Services at the Community College of the Air Force, where he earned an Associate's degree from 1998 to 1999. He furthered his education at Park University, obtaining a Bachelor's degree in Business, Management, Marketing, and Related Support Services from 2006 to 2008. His educational background complements his extensive experience in technical support and field service supervision.
Background in the United States Air Force
Giles Harrell served in the United States Air Force as a Computer Operator from 1995 to 1999. His role at Wright-Patterson Air Force Base (WPAFB) provided him with foundational skills in IT operations and support, contributing to his later career in technical support and field services.
Current Role at Deluxe Technicolor Digital Cinema
In addition to his role at Reflect, Giles Harrell has been working as a Field Services Supervisor at Deluxe Technicolor Digital Cinema since 2011. His position involves overseeing field service operations, demonstrating his leadership skills and expertise in warehouse operations, which are integral to his diverse skill set in the AV/IT industry.