Marilyn Tucker
About Marilyn Tucker
Marilyn Tucker serves as the Operations Manager at Reflex, where she has worked since 2022, overseeing operations and managing a large workforce. She holds a Bachelor's degree from The University of Texas at Austin and has experience in retail and operations across multiple companies.
Work at Reflex
Marilyn Tucker has been serving as the Operations Manager at Reflex since 2022. In this role, she oversees operations across multiple locations, ensuring effective management of resources and personnel. Previously, she worked as an Operations Associate at Reflex for four months in 2022. In her current position, she supervises communication and check-ins for over 12,000 retail shifts as of January 2024. She collaborates with six different teams on various projects related to growth, customer relationship management, community retention, and data queries.
Education and Expertise
Marilyn Tucker earned her Bachelor's degree from The University of Texas at Austin, where she studied Textiles and Apparel with a focus on Fashion Merchandising and Consumer Sciences, along with a minor in McCombs Business. Her educational background equips her with a strong foundation in both fashion and business principles, which she applies in her operational management role.
Background
Marilyn Tucker completed her high school education at Rockport-Fulton High School, where she achieved her High School Diploma. She began her professional career as a First Year Interest Group Mentor at The University of Texas at Austin in 2019, where she worked for four months. Following this role, she gained retail experience as a Sales Associate at Fabletics from 2020 to 2021 and as a Guest Service Associate at Alo Yoga from 2021 to 2022.
Achievements
During her tenure at Reflex, Marilyn Tucker successfully maintained a 99% fulfillment rate during two Black Friday/Q4 seasons, overseeing operations across 13 major cities and managing over 1,500 workers. She has also trained over 20 operations specialists in various areas, including live operations, sales, account management, and employment authorization laws. Additionally, she has prospected and signed on over 20 new small and medium-sized business clients by planning and executing sales trips and pitching sales decks to business owners.