Charline Gal
About Charline Gal
Charline Gal is a Chat Sales Operator currently employed at Relationship Hero in California, United States. She has extensive experience in customer service and technical support, having worked in various roles across multiple companies in the Philippines and the United States.
Current Role at Relationship Hero
Charline Gal has been employed at Relationship Hero as a Chat Sales Operator since 2019. In this role, she engages with customers through chat platforms, providing assistance and facilitating sales processes. Her experience in customer interaction and sales support contributes to the overall success of the organization.
Previous Experience in Customer Support
Charline Gal has a diverse background in customer support roles across various companies. She worked at Concentrix as a Senior CRM Advisor for Microsoft from 2017 to 2019, and previously as a CRM Advisor from 2016 to 2017. Her experience also includes positions at Convergys as a Technical Support Representative for ATT U-Verse and at Sutherland as a Technical Consultant for Lenovo Ideapad Systems.
Technical Support and Network Experience
In addition to her customer support roles, Charline Gal has experience in technical support and network operations. She served as a Network Support Technician at SoCal Computer Guys, LLC for two months in 2020. Earlier, she worked as a Technical Support Representative at Results Manila Inc. and as a Senior Process Executive at Cognizant, focusing on technical issues and client support.
Educational Background
Charline Gal studied at the Polytechnic University of the Philippines, where she earned an undergraduate degree in Public Relations, Advertising, and Applied Communication. Her education spanned from 2004 to 2007, providing her with foundational knowledge in communication and public relations.
Career Progression in the Philippines
Charline Gal's career began in the Philippines, where she held various roles in customer service and technical support. Notable positions include working as a Customer Service Representative at Transcom and as a Mentor at Results Manila Inc. Her extensive experience in the National Capital Region has equipped her with a strong skill set in customer relations and technical support.