Bill Pratt
About Bill Pratt
Bill Pratt serves as the Executive Director of Customer Relations at RELI Group, Inc., a position he has held since 2024. He has extensive experience in IT management and governance, particularly within the U.S. Department of Homeland Security and other federal agencies.
Work at RELI Group
Bill Pratt serves as the Executive Director of Customer Relations at RELI Group, Inc., a position he has held since 2024. In this role, he focuses on enhancing customer engagement and satisfaction, leveraging his extensive background in IT and program management. His experience in managing customer relations is supported by his previous roles in various government agencies, where he developed a strong understanding of stakeholder needs and expectations.
Previous Experience in Government IT
Bill Pratt has held multiple positions within the U.S. Department of Homeland Security (DHS), contributing to various aspects of IT governance and program management. He served as Director of Strategic Technology Management from 2017 to 2023, where he oversaw technology initiatives. Additionally, he managed IT policy intake and implementation as Director of Enterprise Technology Governance for a brief period in 2024, focusing on smart governance and compliance validation.
Career Background in IT Consulting
Prior to his current role, Bill Pratt worked as an IT Consultant at Keane from 1998 to 2001. He also held significant positions at SAIC as IT Systems Assurance Manager from 2002 to 2008, and at U.S. Immigration and Customs Enforcement (ICE) as Section Chief for IT Policy & Planning from 2008 to 2015. His diverse experiences in consulting and government roles have equipped him with a comprehensive understanding of IT systems and policies.
Core Competencies and Expertise
Bill Pratt possesses core competencies in Software Development Life Cycle (SDLC), strategic planning, IT acquisition, and engineering. His expertise extends to software delivery maturity and the adoption of enterprise Agile and DevOps methodologies. He is also skilled in implementing emerging technologies and conducting IT program health assessments, which are critical for enhancing operational efficiency within federal IT frameworks.
Professional Networking and Community Engagement
Bill Pratt actively engages with his professional network, sharing insights about new job opportunities, positivity, and personal achievements. His commitment to fostering connections within the IT community reflects his dedication to enhancing government IT operations and supporting the federal IT community through strategic advisory services.