Carlos A Ferreira, MBA.
About Carlos A Ferreira, MBA.
Carlos A Ferreira, MBA, is a Help Desk Manager III and Director of Operations & Support at RELI Group, Inc. He has extensive experience in technical support and project management, having held various roles in companies such as Altice USA, KWI, and Spectrum.
Work at RELI Group
Currently, Carlos A Ferreira serves as Help Desk Manager III and Director of Operations & Support at RELI Group, Inc. since 2022. In this role, he leads operational strategies and support initiatives, ensuring effective service delivery. He has been instrumental in facilitating communication channels that support project execution and aligns with the organization's objectives.
Previous Experience in Technical Support
Carlos A Ferreira has extensive experience in technical support roles. He worked as a Technical Support Supervisor at Altice USA from 2016 to 2019, where he managed support operations in Jericho, NY. Prior to that, he served as a Senior Technical Support Specialist at Cablevision from 2010 to 2016. His experience also includes a position as Customer Care Supervisor at Spectrum from 2019 to 2021 in Flushing, New York.
Education and Expertise
Carlos A Ferreira holds a Master of Business Administration (MBA) with a Project Management Certificate from the University of Phoenix, which he completed from 2018 to 2022. He also studied Network Communication Management at DeVry University from 2011 to 2016, and earned a degree in Civil Engineering with a focus on Construction Management from Instituto Tecnológico de Santo Domingo between 2002 and 2005.
Project Management Experience
Carlos A Ferreira has a background in project management, having worked as a Senior Project Manager at DIGIWORLD S.R.L from 2005 to 2008 in the Dominican Republic. He played a key role in the HEDAS Project, where he gathered requirements and developed tailored solutions by collaborating with clients and stakeholders. He also led a Federal initiative sponsored by the Centers for Medicare & Medicaid Services (CMS) as part of this project.