Michele D. Smith, Csm, Cspo, Itil
About Michele D. Smith, Csm, Cspo, Itil
Michele D. Smith is a Project Manager with extensive experience in quality assurance and strategic planning within the Healthcare Information Management industry. She has held various roles across multiple organizations, including RELI Group, Inc. and Northrop Grumman, and possesses a strong technical background in business software and quality assurance tools.
Current Role at RELI Group
Michele D. Smith serves as a Project Manager at RELI Group, Inc. since 2021. In this role, she is responsible for overseeing project execution and ensuring alignment with organizational goals. Her work involves managing project timelines, resources, and stakeholder communications to deliver successful outcomes. Michele's experience in project management contributes to the efficiency and effectiveness of the projects she leads.
Previous Experience at CVP and Other Organizations
Before joining RELI Group, Michele held various positions in different organizations. She worked at Customer Value Partners (CVP) as a Senior Associate - QA Manager and IQA Analyst from 2006 to 2009. Michele also served as a TQC IQA Quality Analyst at HighPoint Global from 2013 to 2014. Additionally, she worked at NewWave Telecom & Technologies, Inc. as a Senior Executive Project Coordinator from 2020 to 2021, and at Northrop Grumman as a Medicare SME and POSD Analyst from 2015 to 2020.
Education and Professional Qualifications
Michele D. Smith studied at Strayer University, where she earned a degree in Business Administration and Management, General. She holds several professional certifications, including Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), and ITIL certification. These qualifications enhance her capabilities in project management and quality assurance.
Expertise in Healthcare Information Management
Michele possesses extensive experience in the Healthcare Information Management industry, particularly with the Centers for Medicare and Medicaid Services (CMS) and the Health Insurance Marketplace. She has collaborated with stakeholders from the Social Security Administration (SSA), Medicaid, Coordination of Benefits (COB), and the State Health Insurance Program (SHIP) to address customer needs. Her background in strategic planning and business process improvements supports her effectiveness in this sector.
Technical Skills and Software Proficiency
Michele has developed strong technical competencies in various business software tools, including Confluence, SLACK, JIRA, GitHub, and Salesforce. She is experienced in using quality assurance software such as Verint, Cognos, and Witness. These skills enable her to manage projects efficiently and ensure quality standards are met across her work.