Aramide Awodein
About Aramide Awodein
Aramide Awodein serves as the Lead of Customer Success at Reliance Care, where he has implemented AI platforms to improve customer support efficiency. He has a background in politics, philosophy, and economics from Obafemi Awolowo University and has progressively advanced his career within Reliance Health since 2019.
Work at Reliance Health
Aramide Awodein currently serves as the Lead of Customer Success at Reliance Care, a position held since 2022. In this role, Awodein has implemented multiple AI platforms aimed at enhancing the efficiency of the customer support organization. Prior to this, Awodein worked as a Customer Success Manager from 2020 to 2022, and as a member of the Reliance Customer Success team from 2019 to 2022. Throughout these roles, Awodein has been involved in scaling the customer support team strategically while managing productivity and policy issues.
Education and Expertise
Aramide Awodein studied at Obafemi Awolowo University, where a Bachelor of Science (BSc) degree was obtained in Politics, Philosophy, and Economics. This educational background, completed over five years from 2012 to 2017, provides a foundation for Awodein's analytical and strategic capabilities in customer success management.
Background
Awodein has a diverse background in customer success roles, having worked at Reliance Health for a total of three years in various capacities. This includes responsibilities such as recruiting, training, and onboarding new Reliance Care officers to ensure consistent service quality. Awodein has managed a team of over 50 individuals, including three team leads, focusing on maintaining high standards of customer care.
Achievements
In the role of Lead, Customer Success at Reliance Care, Aramide Awodein has compiled, assessed, verified, and presented monthly data and reports during catch-up meetings. This practice demonstrates a commitment to data-driven decision-making and accountability within the customer support organization.