Clarke Wallace
About Clarke Wallace
Clarke Wallace serves as the Senior Vice President of Customer Success at Reliance Health, a position he has held since 2022. He has extensive experience in customer success management and a strong focus on data-driven strategies to improve customer satisfaction metrics.
Work at Reliance Health
Clarke Wallace serves as the Senior Vice President of Customer Success at Reliance Health, a position he has held since 2022. In this role, he leads various initiatives focused on onboarding, relationship management, contract renewals, and upsell processes. He is responsible for driving net revenue retention and fostering customer advocacy. His leadership includes overseeing omni-channel contact centers across multiple markets, ensuring a comprehensive approach to customer success management.
Education and Expertise
Clarke Wallace earned a Bachelor of Arts degree from the University of Virginia, where he studied from 1986 to 1990. He furthered his education by obtaining a Master of Business Administration from the Thunderbird School of Global Management in 1995. His academic background supports his expertise in developing and implementing data-driven strategies aimed at enhancing customer success metrics, including Customer Satisfaction (CSAT) and Net Promoter Scores (NPS).
Background
Clarke Wallace has a diverse professional background with significant experience in customer success management. Before joining Reliance Health, he worked at Benefitfocus in various roles, including Vice President of Employer Customer Success and General Manager of Public Sector. His earlier career includes a position as Vice President of Strategic Alliances at In-Q-Tel, where he worked from 2000 to 2006. Additionally, he served as an Adjunct Professor at the College of Charleston from 2017 to 2019.
Achievements
Throughout his career, Clarke Wallace has focused on enhancing customer success metrics through data-driven strategies. His leadership roles at Benefitfocus and Reliance Health have involved significant responsibilities in customer relationship management and operational success. He has contributed to improving customer satisfaction and retention rates, demonstrating a commitment to customer advocacy and success.