Damilola Olarinde
About Damilola Olarinde
Damilola Olarinde is a Senior Reliance Care Officer at Reliance Health, where she trains new agents and liaises with the clinical team. She has a background in biochemistry and experience in data analysis, quality assurance, and customer service.
Current Role at Reliance Health
Damilola Olarinde serves as a Senior Reliance Care Officer at Reliance Health, a position she has held since 2023. In this role, she trains newly onboarded agents on the company's products and services, ensuring they are equipped to effectively address customer inquiries and issues. Her responsibilities include liaising with the clinical team to communicate updates regarding care coverage, keeping team members informed of any changes within the system.
Previous Experience at Reliance Health
Before her current role, Damilola worked at Reliance Health as a Reliance Care Officer from 2021 to 2023. During her tenure, she contributed to maintaining high standards of customer service and operational efficiency. Her efforts helped achieve a 95% customer satisfaction rate and a 99% quality score, which positively impacted customer retention and overall satisfaction levels.
Education and Qualifications
Damilola Olarinde studied Biochemistry at Ahmadu Bello University, where she earned her B.Sc. degree from 2015 to 2018. Prior to this, she completed her A levels at Ahmadu Bello University (IJMB) from 2014 to 2015. Her educational background provides a strong foundation for her analytical skills and understanding of healthcare processes.
Professional Background in Quality Assurance
Damilola has experience in quality assurance, having worked as a Quality Assurance Analyst at Fidson Healthcare Plc for five months in 2017. She also served as a Quality Specialist at Nestlé from 2019 to 2020. In these roles, she focused on maintaining product quality and compliance with industry standards, contributing to the overall effectiveness of the organizations.
Internship Experience at Utiva
In 2021, Damilola completed a three-month internship as a Data Analyst at Utiva in Lagos, Nigeria. This experience allowed her to develop her analytical skills and gain practical insights into data analysis, further fueling her passion for exploring opportunities in the data analytics sector.