Rafiat Adeyemi
About Rafiat Adeyemi
Rafiat Adeyemi is a Quality Assurance Analyst at Reliance Health in Lagos State, Nigeria, where she has worked since 2023. With a background in customer support and quality assurance, she focuses on enhancing operational efficiency and service delivery.
Work at Reliance Health
Rafiat Adeyemi has been serving as a Quality Assurance Analyst at Reliance Health since 2023. In this role, she participates in calibration sessions to ensure consistency in evaluation criteria and quality standards. Prior to her current position, she worked as a Reliance Care Officer from 2022 to 2023, where she focused on customer support. Additionally, she held the position of Senior Reliance Care Officer for a brief period in 2023, contributing to the organization's customer service operations.
Education and Expertise
Rafiat Adeyemi earned a Bachelor of Science degree in Business Administration and Management from the University of Ilorin, completing her studies from 2014 to 2018. This educational background provides her with a solid foundation in business principles, which she applies in her roles within the quality assurance and customer support sectors.
Background
Before joining Reliance Health, Rafiat Adeyemi worked at Access Bank Plc as a Contact Center Agent from 2020 to 2022. This experience in the banking sector equipped her with skills in customer interaction and support, which she later utilized in her roles at Reliance Health. Her career progression reflects her commitment to enhancing service delivery and operational efficiency.
Achievements
In her role as a Quality Assurance Analyst, Rafiat Adeyemi has contributed to the development and refinement of quality assurance methodologies aimed at improving operational efficiency. She has also provided constructive feedback to customer service representatives, fostering continuous improvement in customer interactions. Additionally, she has collaborated with management to implement quality enhancement initiatives that focus on service delivery improvement.