Vlad Rozic
About Vlad Rozic
Vlad Rozic serves as the Principal Technology Services Support at Relic Entertainment in Vancouver, Canada, where he has worked since 2019. With nearly two decades of experience in IT helpdesk and support, he has held various roles in the technology sector, demonstrating expertise in hardware optimization, imaging technologies, and helpdesk ticketing systems.
Work at Relic Entertainment
Vlad Rozic has been serving as Principal Technology Services Support at Relic Entertainment since 2019. In this role, he has contributed to the company's IT infrastructure and support services in the Vancouver, Canada Area. Prior to this position, he held the role of IT Helpdesk Support Lead at Relic Entertainment starting in 2017. His responsibilities have included overseeing helpdesk operations and ensuring effective technology support for the organization.
Previous Experience in IT Support
Before joining Relic Entertainment, Vlad Rozic worked at Kabam as a Senior IT Technician from 2013 to 2017. His role involved providing technical support and managing IT services. He also gained experience as a Mobile IT Technician at Geeks On The Way from 2008 to 2010. Earlier in his career, he worked as a Technical Specialist and Customer Support representative at CoolIT Systems Inc. for a brief period in 2007.
Education and Expertise
Vlad Rozic studied at the British Columbia Institute of Technology, where he earned an Associate's degree in IT Project Management in 2013. He also completed an Associate Certificate in Network Administration and Design from 2008 to 2010. Additionally, he pursued studies in Sound Design and Post Production at the Art Institute Burnaby, achieving a Recording Arts Foundation from 2002 to 2004. His educational background supports his nearly two decades of experience in IT helpdesk and support.
Technical Skills and Specializations
Vlad Rozic possesses advanced skills in graphical and video editing, utilizing tools such as Photoshop, Lightroom, Illustrator, After Effects, and Premiere. He specializes in PC design, customization, and watercooling, demonstrating a strong understanding of hardware optimization. His expertise extends to imaging technologies like WDS/SCCM, Casper, and Acronis, as well as managing security suites such as Sophos, Trend, and Symantec.
Helpdesk and Management Experience
Vlad Rozic has extensive experience with helpdesk ticketing systems, including Service Now, FreshService, Zendesk, and Kace. He is skilled in managing mobile devices through MDM solutions like Airwatch and Google. His professional background also includes vendor relations, contract and license management, and asset tracking, showcasing his comprehensive understanding of IT support and management.