Brooke Hennon
About Brooke Hennon
Brooke Hennon serves as the Vice President of Customer Success at Relo Metrics, where she has worked since 2021. With a background in customer success and account management across various companies, she focuses on enhancing sponsorship measurement programs and driving business outcomes.
Work at Relo Metrics
Brooke Hennon has served as the Vice President of Customer Success at Relo Metrics since 2021. In this role, she focuses on evolving insights to drive business outcomes. Hennon has developed customer-centric processes and educational resources to enhance sponsorship measurement programs. She advocates for transforming these programs, demonstrating her commitment to improving customer success and satisfaction within the organization.
Previous Experience in Customer Success
Prior to her current role, Hennon held several positions at CreatorIQ, where she worked from 2017 to 2020. She began as an Account Director for three months in 2017, then transitioned to Director of Customer Success for two years, and later served as Senior Director of Customer Success for one year. Hennon's experience in these roles contributed to her expertise in customer relationship management and success strategies.
Early Career Background
Brooke Hennon's early career includes various roles that laid the foundation for her expertise in customer success. She worked as an Associate Sales Executive at Corporate Executive Board from 2007 to 2008. She also held positions at Marketwire, including Associate Account Executive, Customer Success Manager, and Mediahub Specialist between 2009 and 2013. Additionally, she served as Manager of Major Accounts at Bottlenose from 2013 to 2016, further enhancing her skills in account management and customer relations.
Education and Expertise
Hennon studied at Santa Clara University, where she earned a Bachelor of Arts and Sciences in History from 2003 to 2007. Her educational background has equipped her with critical thinking skills and a broad understanding of historical contexts, which she applies in her professional roles. She also attended FSHA and Paradise Canyon, contributing to her diverse educational experiences.