Natalie Knipe
About Natalie Knipe
Natalie Knipe serves as the Customer Support Team Lead at Relo Metrics, where she has worked since 2023. With a background in customer support and office management, she has contributed to improving cross-functional collaboration and enhancing client experiences.
Work at Relo Metrics
Natalie Knipe has been serving as the Customer Support Team Lead at Relo Metrics since 2023. In this role, she has focused on improving cross-functional collaboration between departments within the organization. Prior to her current position, she worked as a Senior Customer Support Agent from 2022 to 2023 and as a Customer Support Agent from 2021 to 2022, both in a remote capacity from Los Angeles, California. During her tenure, she developed an updated order of operations to enhance the client experience and built customized reports to provide insights from the Support's ticket queue.
Previous Experience
Before joining Relo Metrics, Natalie Knipe held several positions in various organizations. She worked as an Office Manager at GumGum for five months in 2020 in New York City. Prior to that, she served as a Receptionist at SHOWFIELDS for four months in 2019, also in New York. Additionally, she worked at Berkeley Playhouse at Julia Morgan as a Youth Coordinator in 2013 for five months and as a Teaching Assistant for four months in the same year.
Education and Expertise
Natalie Knipe studied at the University of California, Berkeley, where she earned a Bachelor of Arts (B.A.) in Theater, Dance, and Performance Studies from 2011 to 2015. She also completed her secondary education at Cleveland High School from 2008 to 2011. Her educational background contributes to her skills in communication and collaboration, which are essential in her current role in customer support.
Skills and Contributions
In her role at Relo Metrics, Natalie Knipe has demonstrated strong analytical skills by building and maintaining customized reports that provide insights into the Support team's ticket queue. Her efforts to improve cross-departmental collaboration and enhance client experience reflect her commitment to effective customer support and operational efficiency.