Matthew Voelker
About Matthew Voelker
Matthew Voelker is a Senior Customer Success Manager at Relyance AI, with extensive experience in customer relationship management and a strong background in various roles within the tech industry. He has previously worked at companies such as Guidebook Inc., Mixpanel, and AllSeated, and holds a Bachelor of Arts in Political Science and Government from Hartwick College.
Work at Relyance AI
Matthew Voelker currently serves as a Senior Customer Success Manager at Relyance AI. He has held this position since 2023 and operates in the San Francisco Bay Area. In this role, he focuses on ensuring client satisfaction and fostering strong relationships with customers.
Previous Experience in Customer Success
Prior to his current role, Voelker accumulated extensive experience in customer success across several companies. He worked at Guidebook Inc. in various capacities, including Client Success Manager and Growth Client Success Manager, from 2018 to 2021. He also served as a Customer Success Manager at AllSeated from 2015 to 2016 and as a Relationship Manager II at Mixpanel from 2021 to 2022.
Education and Expertise
Matthew Voelker earned a Bachelor of Arts in Political Science and Government from Hartwick College, where he studied from 2006 to 2010. He also completed his secondary education at Horace Greeley High School from 2002 to 2006. His educational background supports his analytical skills and understanding of client needs.
Career Background
Voelker began his professional career as an intern for State Senator Daniel Squadron in 2011. He transitioned into customer success roles at various companies, including Aronson's Floor Covering, where he was Head of Administration and Scheduling from 2013 to 2015. His move to the San Francisco Bay Area was prompted by a position at AllSeated.com.
Technical Skills and Tools
Throughout his career, Matthew Voelker has developed a strong proficiency in customer relationship management tools, particularly Salesforce and Zendesk. This expertise enhances his ability to manage client relationships effectively and address customer needs efficiently.