Devin Pinney
About Devin Pinney
Devin Pinney is a Customer Success professional with experience in education and sales. He currently works at Remind, where he manages a significant portfolio and conducts training to improve customer satisfaction.
Work at Remind
Devin Pinney has been working at Remind in the Customer Success department since 2021. In this role, he manages a book of business valued at over $1,000,000, which includes more than 230 accounts. Devin conducts product training sessions and renewal conversations aimed at enhancing customer loyalty and satisfaction. He has developed and implemented campaigns that resulted in a 101% annual recurring revenue retention year-over-year.
Previous Experience in Education
Before joining Remind, Devin Pinney worked at Emmerich Manual High School in Indianapolis, Indiana, from 2018 to 2020. He served as a Business Education Teacher for two years and briefly as a Special Education Algebra Inclusion Teacher for four months in 2018. His experience in education provided him with skills in curriculum development and student engagement.
Experience in Customer Success
Prior to his current position, Devin worked at Vyne Dental® as a Customer Success representative for two months in 2021. He also held the role of Sales Development Representative at the same company from 2020 to 2021 for five months. These positions contributed to his expertise in customer relationship management and sales strategies.
Educational Background
Devin Pinney completed his high school education at Union County High School, where he achieved a 4.0 GPA and earned Core 40 with Academic Honors from 2011 to 2015. He then attended the University of Indianapolis, obtaining a Bachelor of Science in Sport Administration/Management from 2015 to 2018. Following this, he pursued a Master of Arts in Secondary Education and Teaching with a concentration in Business at the American College of Education, completing his studies from 2018 to 2020.
Early Career at Best Buy
Devin began his professional career as a Sales Associate at Best Buy in Richmond, Indiana, where he worked from 2014 to 2017 for three years. This role provided him with foundational experience in retail sales and customer service, which has been beneficial in his subsequent positions in customer success and education.