Jackie Choi
About Jackie Choi
Jackie Choi is a Senior Technical Program Manager specializing in Product Management and Internal Tools at Remind. With a background in operations and engineering, Choi has held various roles in notable organizations, contributing to significant improvements in product features and processes.
Current Role at Remind
Jackie Choi serves as a Senior Technical Program Manager at Remind, focusing on Product Management and Internal Tools since 2023. In this role, Jackie manages the entire product lifecycle, overseeing projects from ideation to launch. Jackie has introduced significant updates to existing features, including the Direct Add feature, which had not seen improvements in over five years. Additionally, Jackie has implemented user interface enhancements and a new user role as part of product management responsibilities.
Previous Experience in Operations and Care Management
Prior to joining Remind, Jackie Choi held various roles in operations and care management. Jackie worked at Alto Pharmacy as a Patient Care & Operations professional from 2017 to 2018. Following that, Jackie served as a Care Advocate at Motion, focusing on operations and process improvement from 2018 to 2019. Jackie also worked as an Operations Manager at Truework from 2019 to 2020, contributing to operational efficiency and customer service.
Educational Background in Engineering
Jackie Choi has a strong educational background in engineering. Jackie earned a Bachelor of Science in Chemical and Biomolecular Engineering from The Johns Hopkins University, completing the program from 2012 to 2016. Jackie further advanced education by obtaining a Master of Science in Engineering Management from the Johns Hopkins Whiting School of Engineering, studying from 2016 to 2017.
Research and Consulting Experience
Jackie Choi has engaged in research and consulting roles during academic pursuits. Jackie worked as an Undergraduate Researcher at the Johns Hopkins Whiting School of Engineering from 2013 to 2015. Additionally, Jackie served as a Guest Consultant at Johns Hopkins Hospital and the International Iberian Nanotechnology Laboratory in 2016 and 2017, respectively. Jackie also held the position of Head Graduate Teaching Assistant at Johns Hopkins Whiting School of Engineering from 2016 to 2017.
Achievements at Remind
At Remind, Jackie Choi has led several impactful initiatives. Jackie launched a tool that reduced the average time of the feature enablement process by 90%. Jackie also oversaw the development of an improved image moderation tool capable of handling thousands of images during peak seasons. Furthermore, Jackie created a product roadmap based on customer feedback and retention data, guiding two engineering teams in their development efforts.