Julia Fleury
About Julia Fleury
Julia Fleury is a Customer Success Associate with extensive experience in account management and customer service, primarily at TripAdvisor. She holds a Bachelor of Science in International Hotel & Tourism Management and has expertise in project management and data analysis.
Current Role at Remind
Julia Fleury serves as a Customer Success Associate at Remind since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring clients effectively utilize the platform. Her responsibilities include providing support, training, and guidance to users, leveraging her extensive experience in customer service and account management.
Previous Experience at TripAdvisor
Julia Fleury worked at TripAdvisor for a total of five years in various roles. She began as a Sales Agent from 2010 to 2011, then advanced to Senior Account Associate from 2011 to 2014, and ultimately served as an Account Manager from 2015 to 2020. Her tenure at TripAdvisor involved managing client relationships and driving account growth in the Las Vegas, Nevada area.
Educational Background
Julia Fleury studied at Johnson & Wales University, where she earned a Bachelor of Science in International Hotel & Tourism Management with a focus on Food & Beverage Management from 2006 to 2009. Additionally, she studied at DCT University Center Switzerland, completing a concentration in International Business in 2009. Her education has equipped her with a solid foundation in business principles and hospitality management.
Certifications and Skills
Julia holds a Six Sigma Green Belt certification, which signifies her expertise in process improvement and quality management. She is knowledgeable in Atlassian systems, including JIRA and Confluence, which enhances her project management capabilities. Furthermore, she is proficient in data reporting tools such as Tableau, allowing her to analyze and present data effectively.
Early Career Experience
Before her roles at TripAdvisor, Julia gained experience in various positions. She worked as a Tour Guide - Office Assistant for the State of Rhode Island from 2008 to 2009, and as a Teaching Assistant at Johnson & Wales University during the same period. Additionally, she served as a Customer Service Representative at T.F. Green Airport Information Center. These roles contributed to her strong customer service and communication skills.