Mark Larocque
About Mark Larocque
Mark Larocque is the Manager of Customer Success at Remind, where he has worked since 2021. He has a diverse background in customer success and sales, with previous roles at companies such as Smartsheet, Synology, and Apple Retail.
Current Role at Remind
Mark Larocque serves as the Manager of Customer Success at Remind, a position he has held since 2021. He works in Las Vegas, Nevada, where he focuses on enhancing customer experiences and ensuring client satisfaction. His role involves overseeing customer success strategies and leading a team dedicated to supporting users of the Remind platform.
Previous Experience in Customer Success
Prior to his current role, Mark Larocque worked at Remind as a Customer Success Manager from 2020 to 2021. He also held a position as Customer Success Manager at Smartsheet for one year, from 2016 to 2017. His experience in customer success roles has contributed to his expertise in managing client relationships and driving user engagement.
Education and Qualifications
Mark Larocque studied at Vancouver Community College, where he completed the Provincial Instructor Diploma Program from 2015 to 2019. He also holds a diploma in Computer Programming/Analyst from Canadore College, which he achieved from 1997 to 1999. His educational background supports his technical and instructional capabilities.
Career Background
Mark Larocque has a diverse career background that includes roles in various industries. He worked at Rogers Communications as a Learning Consultant for 11 years, from 2004 to 2015. He also held positions at Synology as Channel Sales Manager and Technical Account Manager, and at Apple Retail as a Creative/Technical Specialist. His varied experiences have equipped him with a broad skill set.
Work History in Hospitality
In addition to his roles in customer success and technology, Mark Larocque worked at Novelty Hill-Januik Winery as Tasting Room & Event Staff for nine months in 2018-2019. This experience in the hospitality sector adds to his diverse professional background.