Ray Polanco
About Ray Polanco
Ray Polanco serves as the Chief Operating Officer at Remind, bringing extensive experience in customer success and technical services from previous roles at various technology companies. He has a strong background in change management, sales strategy, and eCommerce revenue growth.
Current Role at Remind
Ray Polanco serves as the Chief Operating Officer at Remind, a position he has held since 2021. In this role, he oversees the company's operations and strategic initiatives. His leadership is focused on enhancing operational efficiency and driving growth within the organization. Prior to this role, he was the Vice President of Sales and Customer Success at Remind from 2018 to 2021, where he contributed to the development of customer-centric strategies.
Previous Experience in Technical Services
Ray Polanco has extensive experience in technical services, having worked at several notable companies. He served as the Senior Manager of Technical Services at Madge Networks from 1994 to 1997 in San Jose, California. Following this, he held the position of Director of Technical Services at Lucent Technology from 1997 to 2000 in Alameda, California. His roles involved managing technical support teams and improving service delivery.
Leadership in Customer Success
Polanco has a strong background in customer success, having held senior positions at various organizations. He was the Vice President of Customer Success and Global Support at Lyris Inc from 2007 to 2010 in Emeryville, California. Later, he served as the Vice President of Customer Success at Egnyte from 2017 to 2018 in Mountain View. His expertise includes driving customer expansion and maintaining high renewal rates.
Educational Background
Ray Polanco studied at San Jose State University, where he earned a Bachelor of Science degree in Business Administration. His education spanned from 1986 to 1994, providing him with a solid foundation in business principles that he has applied throughout his career in various operational and leadership roles.
Expertise in Change Management
Polanco possesses specialized skills in change management and turnarounds, which enable him to lead organizations through significant transitions. His proven track record includes designing and implementing sales programs and driving eCommerce revenue growth. Additionally, he has demonstrated expertise in budget management and cost control, highlighting his financial acumen in operational roles.