Nichole Jordan
About Nichole Jordan
Nichole Jordan is the Chief Operating Officer at Remix, with a strong background in customer success and operations management, and a passion for developing customer-facing teams.
Chief Operating Officer at Remix
Nichole Jordan currently serves as the Chief Operating Officer at Remix. In her role, she oversees key operational aspects of the company to drive growth and efficiency. Nichole Jordan is instrumental in developing strategic initiatives and improving operational processes to enhance overall performance.
Previous Role: Vice President of Customer Success at Remix
Before being promoted to Chief Operating Officer, Nichole Jordan held the position of Vice President of Customer Success at Remix. During her tenure, she focused on building and leading customer-facing teams to ensure client satisfaction and retention. Her passion for coaching and developing these teams has been a hallmark of her career.
Customer Success Leadership at Fond and C3 Energy
Before her roles at Remix, Nichole Jordan led customer success teams at Fond and C3 Energy. She applied her extensive experience and expertise to improve customer relations, retention, and overall satisfaction. Her leadership in these companies established her as an expert in customer-focused strategies.
Leadership at Pacific Gas and Electric Company
Nichole Jordan also served in a significant leadership role at Pacific Gas and Electric Company (PG&E). She led the Contact Center Operations department, managing over 950 employees across Northern and Central California. Her leadership was recognized with PG&E’s President’s Diversity Champion Award, and she launched the MBA Fellowship program to support high-potential employees with tuition sponsorships.
Education: UC Davis and Wharton School
Nichole Jordan holds a Bachelor of Science in Civil Engineering from the University of California, Davis. She also earned a Master of Business Administration from the Wharton School of the University of Pennsylvania. These educational credentials have provided her with a strong foundation in both technical and business disciplines.
Community Involvement
Nichole Jordan is actively involved in her community. She is a member of the Links Incorporated San Francisco chapter and Alpha Kappa Alpha Sorority, where she serves as the International Technology Chairman. Her involvement demonstrates her commitment to community service and leadership.