Amy Mei
About Amy Mei
Amy Mei is a Medical Receptionist with over three years of experience in customer service. She currently works at NYU Langone Health and Rendr, where she manages patient appointments and communicates with insurance companies.
Current Role at Rendr
Amy Mei serves as a Medical Receptionist at Rendr, where she has been employed since 2021. In this role, she operates a multi-telephone system to manage patient appointments and address concerns. She is responsible for scheduling radiology examinations and follow-up appointments, ensuring that patients receive timely care. Amy collaborates with colleagues to facilitate a smooth experience for patients during their visits.
Experience at NYU Langone Health
In addition to her role at Rendr, Amy Mei has worked as a Patient Service Associate at NYU Langone Health since 2021. Her responsibilities include managing patient interactions and supporting the healthcare team in providing quality service. This position has further developed her skills in patient care and customer service within a healthcare environment.
Previous Experience at Better Business Bureau
Amy previously worked as a Dispute Resolution Analyst at the Better Business Bureau for a brief period in 2020. During her three-month tenure, she gained experience in handling customer disputes and enhancing her problem-solving skills. This role contributed to her overall expertise in customer service.
Education and Expertise
Amy Mei studied at John Jay College (CUNY) where she focused on Criminal Justice. She achieved a Bachelor of Science degree in this field, completing her studies from 2019 to 2020. Her educational background supports her understanding of regulatory and procedural aspects relevant to her current roles in healthcare and customer service.
Customer Service Experience
With over three years of experience in customer service, Amy has worked in various settings, including office, remote, and hospitality environments. This diverse background has equipped her with strong communication and interpersonal skills, which she applies in her current roles to enhance patient experiences and ensure effective service delivery.