Tracy Davis
About Tracy Davis
Tracy Davis is a Level 2 Support Technician at Renew Digital, where they have worked since 2016. They are currently studying Information Technology at Clayton State University and have previous experience as IT Support Manager at Applied Software.
Work at Renew Digital
Tracy Davis has been employed at Renew Digital as a Level 2 Support Technician since 2016. In this role, Tracy utilizes the escalation process to effectively resolve customer service issues. Tracy is responsible for producing and maintaining quality technical documentation and reports, which are essential for operational efficiency. Additionally, Tracy collaborates with third-party hardware and software vendors to address and resolve customer issues. The position requires flexibility and adaptability, as Tracy assumes additional responsibilities as requested.
Education and Expertise
Tracy Davis studied at Northwestern High School and is currently pursuing a Bachelor's degree in Information Technology at Clayton State University, a program that has been ongoing since 2000. Prior to this, Tracy attended The University of Akron for two years from 1985 to 1987. This educational background provides a solid foundation in technical skills and knowledge relevant to the IT field.
Background
Before joining Renew Digital, Tracy Davis worked as an IT Support Manager at Applied Software from 2008 to 2015 in Atlanta. This role involved overseeing IT support operations and managing a team, contributing to the development of Tracy's technical and managerial skills. The experience gained in this position laid the groundwork for Tracy's current responsibilities in technical support.
Technical Documentation and Reporting
In the role of Level 2 Support Technician at Renew Digital, Tracy Davis is tasked with creating and maintaining job-related product and technical documentation. This responsibility is crucial for ensuring that accurate information is available for both internal teams and customers. Tracy's focus on quality documentation supports effective communication and enhances the overall service delivery.