Elizabeth Hemmingway
About Elizabeth Hemmingway
Elizabeth Hemmingway is an Operations Manager with extensive experience in customer relationship management and service delivery. She has a background in hospitality management and has held various managerial roles across multiple organizations since 2006.
Work at Rent Ready
Elizabeth Hemmingway has been serving as the Operations Manager at Rent Ready since 2018. In this role, she oversees various operational functions to ensure efficient service delivery. Her responsibilities include managing the availability and reliability of professionals, which is crucial for maintaining high-quality service standards. Elizabeth's expertise in account management and customer experience plays a significant role in enhancing client satisfaction and fostering long-term relationships.
Education and Expertise
Elizabeth studied Hospitality Management at Atlantic Cape Community College, where she earned an Associate of Science degree from 2010 to 2011. She also pursued further education in Hospitality Administration/Management at Fairleigh Dickinson University from 2011 to 2012. Her academic background complements her professional expertise in maximizing customer experience through effective service delivery and account management.
Background
Elizabeth Hemmingway has a diverse professional background in operations and customer relationship management. She began her career at Comcast as a Technical Support representative from 2006 to 2008. She then transitioned to various roles in the hospitality and service industries, including positions at Hilton Embassy Suites and RMS Hospitality Solutions. Her experience spans over a decade, focusing on enhancing customer satisfaction and operational efficiency.
Previous Work Experience
Before her current role at Rent Ready, Elizabeth held several positions that contributed to her operational expertise. She worked as the Operations Manager at The Cleaning Authority for six months in 2018 and as the Marketing Operations Manager at RMS Hospitality Solutions from 2014 to 2016. Additionally, she served as the Customer Relationship Management Manager at Townsquare Interactive from 2016 to 2017. Each role has equipped her with skills in service delivery, account management, and customer relationship building.
Skills and Specializations
Elizabeth possesses a range of skills that enhance her effectiveness as an Operations Manager. She is proficient in onboarding new customers and professionals, ensuring that key success factors for account management are identified and met. Her capabilities include scheduling and negotiating service needs to align with customer expectations. Elizabeth also excels in maintaining strong professional relationships with property management teams, which is essential for long-term collaboration.