Abbi Rienzo
About Abbi Rienzo
Abbi Rienzo is the Customer Service Team Lead at Rent The Runway, where she has worked since 2023. She holds a Master of Arts in Musicology and Ethnomusicology from Tufts University and has previous experience in customer service and arts management.
Work at Rent the Runway
Abbi Rienzo has been serving as the Customer Service Team Lead at Rent The Runway since 2023. In this role, she oversees customer service operations and leads a team to ensure high-quality support for customers. Prior to this position, she worked as a Customer Experience Agent at Rent The Runway from 2022 to 2023, where she gained experience in addressing customer inquiries and enhancing the overall customer experience.
Education and Expertise
Abbi Rienzo holds a Master of Arts degree in Musicology and Ethnomusicology from Tufts University, which she completed from 2015 to 2017. She also earned a Bachelor of Arts degree in Music Performance and Art History from the University of New Hampshire, studying there from 2011 to 2015. Her educational background provides her with a strong foundation in the arts, contributing to her analytical and creative skills.
Background
Abbi Rienzo has a diverse professional background that includes roles in customer service and the arts. She worked as the Box Office Manager at New London Barn Playhouse for four months in 2016, where she managed ticket sales and customer interactions. Additionally, she served as an Admissions Assistant at From the Top from 2017 to 2020, where she supported admissions processes in a music-focused organization.
Career Progression
Abbi Rienzo's career has progressed from customer-facing roles to leadership positions. Starting as a Customer Experience Agent at Rent The Runway, she developed her skills in customer service before advancing to the role of Customer Service Team Lead. Her experience in various organizations has equipped her with the necessary skills to manage teams and improve customer satisfaction.