Amina Fofana
About Amina Fofana
Amina Fofana is a Customer Experience Agent at Rent The Runway, where she has worked since 2022. She has a diverse background in customer service and campaign management, with previous roles at Nordstrom, IntegrateNYC, and the School of Visual Arts.
Work at Rent the Runway
Amina Fofana has been employed at Rent the Runway as a Customer Experience (CX) Agent since 2022. In this role, she has consistently exceeded service level agreement (SLA) objectives by over 50%, productivity objectives by 90%, and quality objectives by 95%. Amina has played a key role in supporting the rollout of a new SMS program, acting as a liaison between customers and developers to ensure a customer-focused experience. Her contributions have enhanced the overall customer service experience, providing concierge-level services.
Previous Experience in Customer Service
Prior to her current role, Amina Fofana worked at Nordstrom as a Customer Service Representative from 2020 to 2022. During her time there, she managed over 50 daily customer interactions, optimizing operational processes to enhance customer experiences. Her efforts led to a 15% increase in sales and a 30% rise in repeat transactions. Additionally, she served as an intern at DANIELLE LEVITT in 2019, where she gained valuable experience in a fast-paced environment.
Experience in Campaign Management
Amina Fofana served as Campaign Director at IntegrateNYC from 2014 to 2019. In this capacity, she designed and managed campaigns that engaged students on a national level, significantly impacting citywide integration policies. Her leadership in spearheading engagement efforts involved collaboration with community members, educators, and over 1,000 students, resulting in the adoption of an equitable integration and admissions policy by the NYC mayor’s office in 2018.
Education and Expertise
Amina Fofana is currently pursuing a Bachelor of Science degree in Sociology at Arizona State University, expected to be completed in 2023. She previously studied at the Urban Assembly Bronx Academy of Letters, where she earned her High School Diploma in 2017. Her educational background, combined with her extensive experience in customer service and campaign management, equips her with a strong foundation in both academic and practical applications.
Internship Experience
Amina Fofana has a diverse internship background that includes roles at Grameen America, Inc. as a Gnext Intern in 2013 and at The Graduate Center, City University of New York as an Ally In Education Intern from 2018 to 2019. These internships provided her with opportunities to develop skills in community engagement and educational support, further enhancing her professional profile.