Billy Lanahan
About Billy Lanahan
Billy Lanahan serves as the Senior Manager of Customer Experience at Rent The Runway, a position he has held since 2023. With extensive experience in retail management and customer service, he has previously worked in various roles at companies such as Whole Foods Market, Macy's, and Target.
Current Role at Rent the Runway
Billy Lanahan serves as the Senior Manager of Customer Experience at Rent The Runway, a position he has held since 2023. He operates remotely from New Jersey, United States. In this role, he focuses on enhancing customer interactions and ensuring a positive experience for users of the platform.
Previous Experience at Rent the Runway
Prior to his current role, Lanahan worked at Rent The Runway as Operations Manager from 2021 to 2023. During his tenure, he contributed to the operational efficiency of the company while based in Secaucus, New Jersey.
Career Background in Retail Management
Lanahan has extensive experience in retail management, having worked at Whole Foods Market as Associate Store Manager from 2016 to 2021 across multiple locations, including Middletown and Metuchen. He also held various positions at Macy's, including Group Sales Manager and Regional Manager for the Wedding & Gift Registry, from 2003 to 2008.
Experience in Training and Development
Lanahan has a background in training and development, having worked at PGi as a Training/eLearning Specialist from 2012 to 2014. He also served as an Account Development Manager at PGi from 2008 to 2012, where he focused on client engagement and account management.
Educational Background
Billy Lanahan studied at Montclair State University, where he earned a Bachelor of Science in Business Administration with a focus on Management, Retail Management, and Marketing. His studies spanned from 1999 to 2003, providing him with a solid foundation for his career in customer experience and retail management.