Brittany Koss
About Brittany Koss
Brittany Koss is a CX Agent at Rent The Runway, where she has worked since 2021. She has a background in textiles and merchandising, with prior experience in customer service and logistics management.
Current Role at Rent the Runway
Brittany Koss has been employed as a CX Agent at Rent the Runway since 2021. In this role, she focuses on enhancing customer experiences and ensuring satisfaction through effective communication and support. Her responsibilities include addressing customer inquiries and resolving issues to maintain a high standard of service.
Previous Experience at Nordstrom
Prior to her current position, Brittany Koss worked at Nordstrom as a Sales Associate from 2014 to 2017. During her three years in Schaumburg, Illinois, she developed skills in customer service and sales, contributing to the store's overall performance and customer satisfaction.
Background in Textiles and Merchandising
Brittany Koss studied at Northern Illinois University, where she earned a Bachelor of Science (BS) in Textiles, Apparel, and Merchandising. This educational background has equipped her with knowledge relevant to the fashion and retail industries, supporting her career in customer experience and service.
Experience at C & F Packing Company Inc.
From 2017 to 2020, Brittany Koss served as the Customer Service, Purchasing, and Logistics Manager at C & F Packing Company Inc. in Lake Villa, Illinois. In this role, she managed customer relations and logistics, which involved overseeing purchasing processes and ensuring efficient operations.
Skills in Process Improvement and Inventory Management
Brittany Koss possesses strong skills in production scheduling and process improvement. She has demonstrated expertise in enhancing operational efficiency and effectiveness. Additionally, she is skilled in inventory management, optimizing stock levels to meet customer demand while minimizing costs.