Catherine T.
About Catherine T.
Catherine T. is a Customer Experience Associate at Rent The Runway, where she effectively manages over 45 customer inquiries per shift. She aims to integrate data science into her role to improve service delivery and has maintained a quality assurance score of 91%.
Work at Rent the Runway
Catherine T. has been employed as a Customer Experience Associate at Rent The Runway since 2021. In this role, she is responsible for managing customer inquiries and ensuring high-quality service delivery. Catherine balances over 45 customer inquiries during a four-hour shift, utilizing multiple communication channels to address customer needs effectively. Her experience at Rent The Runway has allowed her to develop skills in ticket resolution and customer interaction.
Education and Expertise
Catherine T. earned a Bachelor's degree in Computer Science from the University of Houston-Downtown, completing her studies from 2015 to 2019. This educational background has equipped her with technical knowledge that she aspires to integrate into customer experience roles. Her focus on data science aims to enhance service delivery and improve customer interactions.
Background
Catherine T. is based in Houston, Texas, United States. She has developed a strong foundation in customer service through her role at Rent The Runway. Her experience includes managing customer inquiries and collaborating with internal departments to resolve issues effectively. Catherine's background in computer science informs her approach to integrating data-driven solutions in her work.
Achievements in Customer Experience
Catherine T. maintains a quality assurance score of 91% in her role as a Customer Experience Associate. She prioritizes and resolves tickets autonomously using platforms such as Kustomer and Five9. Additionally, she developed an order comment library resource that has improved issue handling times by providing accurate information on policy resolutions for common customer issues. Catherine also directs tickets via JIRA to appropriate internal departments, ensuring detailed and accurate information is communicated.