Emily Mugno
About Emily Mugno
Emily Mugno is a Customer Experience Associate at Rent The Runway, where she has worked since 2019. She holds a Bachelor of Science in Kinesiology and Exercise Science from Rutgers University and has previous experience in customer service roles at The Walt Disney Company and lululemon.
Current Role at Rent the Runway
Emily Mugno has been employed at Rent the Runway as a Customer Experience Associate since 2019. In this role, she focuses on enhancing customer satisfaction and addressing inquiries related to the company's services. Her position is based in Secaucus, New Jersey, where she has contributed to the company's commitment to providing a seamless rental experience for customers.
Previous Experience at The Walt Disney Company
Prior to her current role, Emily Mugno worked at The Walt Disney Company as a Merchandise Cast Member for four months in 2019. This position was located in Orlando, Florida, where she engaged with guests and assisted in merchandise operations, contributing to the overall guest experience in a high-traffic environment.
Experience at lululemon
Emily Mugno served as an Educator at lululemon from 2016 to 2018, a role she held for two years. During her tenure, she was responsible for educating customers about the brand's products and fostering a community around health and wellness. This experience helped her develop strong customer service skills and a deep understanding of retail operations.
Educational Background
Emily Mugno studied at Rutgers University-New Brunswick, where she earned a Bachelor of Science in Kinesiology and Exercise Science from 2014 to 2018. In addition to her major, she holds a minor in Spanish, which reflects her commitment to broadening her communication skills and cultural understanding during her academic journey.
Volunteer Experience
During her undergraduate studies, Emily Mugno volunteered in Child Life departments, gaining experience in supporting children and families in healthcare settings. She also participated in various philanthropic endeavors throughout her college career, demonstrating her dedication to community service and helping others.