Heather Coursen
About Heather Coursen
Heather Coursen is a Customer Experience Trainer with extensive experience in customer service and training roles, primarily at Rent The Runway. She holds a Bachelor of Business Administration from Pace University and has held various positions in retail management and customer experience since 2010.
Current Role at Rent the Runway
Heather Coursen currently serves as a Customer Experience Trainer at Rent the Runway, a position she has held since 2019. In this role, she focuses on enhancing customer interactions and improving service delivery. Her experience in customer experience roles allows her to implement effective training programs that equip staff with the necessary skills to meet customer needs.
Previous Experience at Rent the Runway
Before her current position, Heather worked at Rent the Runway in various roles. She was a Senior Customer Experience Associate from 2016 to 2017, where she contributed to customer satisfaction initiatives. Following this, she served as a Learning & Development Associate from 2017 to 2018, and then as a Senior Learning & Development Associate from 2018 to 2019, focusing on employee training and development.
Work at 2nd Time Around
Heather Coursen worked at 2nd Time Around, where she held the position of Store Manager from 2012 to 2016. During her tenure, she managed store operations and staff, contributing to the overall success of the retail location. Prior to her role as Store Manager, she served as an Assistant Manager from 2010 to 2012, supporting daily operations and customer service.
Education at Pace University
Heather earned her Bachelor of Business Administration (BBA) from Pace University - Lubin School of Business, completing her studies from 2007 to 2011. This educational background provided her with foundational knowledge in business principles, which she has applied throughout her career in customer experience and retail management.
Internship Experience
In 2010, Heather completed an internship at Allied Integrated Marketing as an Advertising Intern for four months. This experience allowed her to gain insights into marketing strategies and customer engagement, further enhancing her skills in customer experience management.