Inae Colucio
About Inae Colucio
Inae Colucio is a Quality Development Associate at Rent The Runway, recognized for her leadership and problem-solving skills in customer experience quality development. With over 10 years of customer service experience, she specializes in quality assurance and has a background in psychology.
Work at Rent the Runway
Inae Colucio has been employed at Rent The Runway as a Quality Development Associate since 2016. In this role, she focuses on quality development within the organization. Colucio has developed and implemented quality development programs that aim to deliver impactful solutions and drive continuous improvement. Her work contributes to enhancing customer experience and ensuring service excellence.
Previous Experience at Club Monaco
Before joining Rent The Runway, Inae Colucio worked at Club Monaco as an Associate Store Manager from 2010 to 2015. During her five years in this position, she was based in Paramus, NJ. This role provided her with valuable experience in customer service and management, laying the groundwork for her future endeavors in quality assurance.
Education and Expertise
Inae Colucio earned her Bachelor of Arts in Psychology from Montclair State University, where she studied from 2007 to 2011. This educational background supports her expertise in customer service and quality assurance, particularly in understanding customer behavior and enhancing customer experiences.
Customer Service Experience
Colucio has over 10 years of customer service experience, with a specialization in quality assurance for five years. She focuses on setting internal benchmarks and calibrating processes to mitigate service-related risks. Her approach aims to ensure customer service excellence and improve overall service quality.
Skills in Customer Experience
Inae Colucio is recognized for her high emotional intelligence, communication, and interpersonal skills. These skills are essential in her role in quality development, as they enhance customer experience and facilitate effective interactions with clients and team members.