Jacqueline Jefferson
About Jacqueline Jefferson
Jacqueline Jefferson is a CX Operations Manager at Rent The Runway, with a background in customer support and travel consulting. She has held various positions in the industry since 2008 and is currently pursuing studies in Data Science and Civil Engineering.
Current Role at Rent the Runway
Jacqueline Jefferson serves as the CX Operations Manager at Rent the Runway. She has held this position since 2021. In her role, she focuses on enhancing customer experience operations, ensuring that the company meets its service objectives effectively.
Previous Experience at TripActions
Before joining Rent the Runway, Jacqueline worked at TripActions as a Customer Support Manager from 2018 to 2020. During her two years in this role, she was responsible for managing customer support operations and improving service delivery.
Career Background in Travel and Customer Support
Jacqueline has extensive experience in the travel and customer support sectors. She worked at BCD Travel as a Senior Travel Consultant from 2015 to 2018, and at TEKsystems as a Call Center Supervisor from 2020 to 2021. Additionally, she held the position of Meetings Supervisor at Egencia, an Expedia company, from 2008 to 2009.
Education and Professional Development
Jacqueline is currently studying Data Science and Statistics at HarvardX, where she is pursuing a Data Science Professional Certificate since 2021. She also holds a degree in Civil Engineering from Florida Agricultural and Mechanical University, which she completed in 1996.
Experience in Travel Consulting
Jacqueline's career in travel consulting began at Travel Center Tours, where she worked as a Travel Consultant from 2009 to 2014. This role contributed to her expertise in customer service and travel management.