Julie Pitner
About Julie Pitner
Julie Pitner serves as the Team Lead of CX Operations at Rent The Runway, a position she has held since 2021. Her career includes various roles in customer experience and management, alongside a background in digital photography and business management.
Work at Rent the Runway
Julie Pitner has been serving as the Team Lead for CX Operations at Rent The Runway since 2021. In this role, she is responsible for implementing and facilitating new policies within the CX Operations team. Her previous positions at the company include CX Ops Coordinator for the CX Claims Team from 2020 to 2021 and Customer Experience Associate II from 2019 to 2020. Julie's experience at Rent The Runway spans over three years, during which she has contributed to enhancing customer experience and operational efficiency.
Education and Expertise
Julie Pitner holds a Bachelor's Degree in Business Management from Stockton University, where she studied from 2005 to 2008. She also studied Digital Photography at the University of the Arts for one year in 2010-2011. Julie's educational background supports her expertise in customer experience operations and her passion for integrating photography with business management.
Background
Julie Pitner's professional background includes various roles prior to her tenure at Rent The Runway. She worked as an Office Manager at Network Connectivity from 2012 to 2013 and as an Assistant Manager at South Moon Under for four months in 2013. Her early career also includes experience as a Customer Experience Associate II, which laid the groundwork for her subsequent roles in customer experience operations.
Achievements in CX Operations
In her current role as Team Lead for CX Operations, Julie Pitner conducts training sessions for team members and manages performance and quality metrics for a team of CX Coordinators. She also organizes team and one-on-one meetings and oversees timecard management. Her responsibilities reflect her commitment to fostering a productive and efficient work environment within the CX Operations team.