Katherine Mc Curry
About Katherine Mc Curry
Katherine Mc Curry is a Senior Manager of Customer Experience at Rent The Runway, where she has worked since 2020. She has extensive experience in customer service roles, having previously held positions at companies such as lululemon athletica, Stitch Fix, and Abercrombie & Fitch.
Work at Rent the Runway
Katherine Mc Curry has been serving as the Senior Manager of Customer Experience at Rent the Runway since 2020. In this role, she focuses on enhancing customer satisfaction and developing innovative solutions to improve the overall experience. Her responsibilities include managing customer interactions and ensuring that the team meets the company's service standards.
Previous Experience in Customer Experience
Before joining Rent the Runway, Katherine worked at Stitch Fix as a Regional Supervisor for Styling & People Operations in Southern California from 2018 to 2020. She also held the position of Assistant Store Manager at lululemon athletica for three months in 2013. Her diverse roles in customer-facing positions have contributed to her expertise in developing creative solutions under pressure.
Education and Expertise
Katherine Mc Curry earned a Bachelor of Arts degree in Spanish and Pre-Med from Pacific Union College from 2006 to 2010. She furthered her education by obtaining a Master of Business Administration (MBA) with a focus on Leadership and Managing Organizational Change from Pepperdine Graziadio Business School between 2014 and 2016. Her academic background supports her professional capabilities in management and communication.
Background in Retail Management
Katherine has a solid background in retail management, having worked as a Store Manager at Abercrombie & Fitch from 2010 to 2013. She also served as a Project Specialist at ASICS America from 2016 to 2018 and as a Content Coordinator at Loma Linda University from 2014 to 2016. These roles have equipped her with skills in team management and operational efficiency.
Skills and Recognition
Katherine is recognized for her excellent written and communication skills, along with a strong attention to detail. She has experience managing diverse teams in fast-paced environments and is known for her ability to train and develop talent effectively. Her reputation as a fast learner and an effective multi-tasker contributes to her success in customer experience management.