Katie Weilandics
About Katie Weilandics
Katie Weilandics serves as the CX Operations Coordinator at Rent The Runway, where she has worked since 2021. With a background in fashion merchandising and experience in various roles within the apparel industry, she focuses on improving customer service experiences.
Current Role at Rent the Runway
Katie Weilandics serves as the CX Operations Coordinator at Rent The Runway, a position she has held since 2021. In this role, she focuses on enhancing customer service experiences and operational efficiency. Her work is based in Secaucus, New Jersey, where she collaborates with various teams to streamline processes and improve customer interactions.
Previous Experience at Rent the Runway
Before her current role, Katie worked at Rent The Runway in several capacities. She served as a Customer Experience Associate II (CXA) from 2019 to 2020, where she gained valuable insights into customer service operations. Following this, she transitioned to the role of Social Media Community Associate from 2020 to 2021, where she developed skills in social media management.
Educational Background in Fashion Merchandising
Katie Weilandics earned her Bachelor's degree in Fashion Merchandising from Montclair State University, completing her studies from 2015 to 2019. This educational background provided her with foundational knowledge in the fashion industry, which she has applied throughout her career in various roles.
Operational Expertise and Skills
Katie possesses expertise in utilizing Microsoft Office tools for operational tasks, which supports her work in customer experience and operations. Her strong background in operations within the apparel and fashion industry enhances her ability to contribute effectively to her current role.
Previous Roles in Retail Management
Prior to her tenure at Rent The Runway, Katie held positions in retail management. She worked as a Buyer/Assistant Manager at Plato's Closet from 2016 to 2019, and as a Merchandising Manager at Alba Boutique for 7 months in 2019. These roles helped her develop a comprehensive understanding of retail operations and customer engagement.