Kristen Grenga
About Kristen Grenga
Kristen Grenga is the Director of Support Operations at Rent The Runway, where she has worked since 2022. She has held various roles in customer experience and social media management across several companies, including LivingSocial, Uber, and Brandwatch.
Current Role at Rent the Runway
Kristen Grenga serves as the Director of Support Operations at Rent the Runway, a position she has held since 2022. In this role, she oversees the support operations team, focusing on enhancing customer experience and operational efficiency. Her leadership is pivotal in managing customer interactions and ensuring high service standards.
Previous Experience at Rent the Runway
Prior to her current role, Kristen worked at Rent the Runway as the Senior Manager of Customer Experience from 2021 to 2022. She also held the position of Senior Manager of Support Operations for a brief period in 2022. Her tenure at Rent the Runway has involved significant contributions to customer service strategies and operational improvements.
Experience at Uber
Kristen Grenga worked at Uber in various capacities from 2014 to 2019. She served as the Community Operations Manager for three years and later as the Social Media Support Program Manager for two years. Her roles involved managing community engagement and support operations across multiple locations, including Washington D.C., Phoenix, and Boston.
Education and Qualifications
Kristen holds a Bachelor of Science degree in Communication from Mercyhurst University, where she studied from 2007 to 2011. Her educational background provided her with foundational skills in communication, which she has applied throughout her career in various roles related to customer experience and community management.
Early Career and Internships
Before her extensive experience in customer support and social media management, Kristen completed an internship in the Public Relations and Marketing Department at Mercyhurst College from 2010 to 2011. She also worked as a Consumer Advocate at LivingSocial from 2011 to 2012, where she gained valuable insights into customer service and advocacy.