Lauren Benedict
About Lauren Benedict
Lauren Benedict is a Customer Experience Agent currently employed at Rent The Runway since 2022. She has extensive experience in customer service and management roles across various companies, including Triad Senior Living LLC and Massage Envy.
Current Role at Rent the Runway
Lauren Benedict serves as a Customer Experience Agent at Rent the Runway, a position she has held since 2022. In this role, she is responsible for enhancing customer satisfaction and addressing inquiries related to the company's services. Her work is based in Tinley Park, Illinois, where she contributes to the overall customer service strategy of the organization.
Previous Experience in Customer Service
Lauren has extensive experience in customer service, having worked in various roles across multiple companies. She was a Customer Service Representative at Lion Circle from 2013 to 2015 and at Zounds Hearing of Northwest Chicago from 2016 to 2017. Additionally, she served as a Customer Service Representative at PKGING.com for one year from 2012 to 2013, and as a Customer Support Specialist at Floydware LLC from 2017 to 2018.
Experience in Sales Management
Before joining Rent the Runway, Lauren worked as a Sales Manager at Massage Envy from 2020 to 2022. In this role, she was responsible for overseeing sales operations and managing customer interactions to promote the company's services. This position was also based in Tinley Park, Illinois.
Educational Background
Lauren has a diverse educational background. She studied at Chicago High School for Agricultural Sciences, where she earned her High School Diploma. She then attended Illinois State University, focusing on Information Technology. Additionally, she completed her Associate of Arts and Sciences at Moraine Valley Community College, majoring in Business Administration and Management. Lauren also pursued studies in Cosmetology at Cameo Beauty Academy and Esthetics at Universal Spa Training Academy.
Training in Medical Billing and Coding
In 2022, Lauren completed a program in Medical Billing and Coding through Penn Foster. This training provided her with specialized knowledge and skills relevant to the healthcare industry, complementing her previous educational experiences and enhancing her professional qualifications.