Lindsay Gulla
About Lindsay Gulla
Lindsay Gulla is a Fraud Risk Analyst specializing in Product Security at Rent The Runway, where she has worked since 2022. With a background in customer experience and operational management, she has made significant contributions to fraud prevention and financial recovery strategies.
Work at Rent the Runway
Lindsay Gulla currently serves as a Fraud Risk Analyst in Product Security at Rent The Runway, a position she has held since 2022. In this role, she has played a significant part in establishing the Fraud Department, collaborating with various teams to develop standard operational procedures. Prior to her current position, she worked as a Customer Experience Fraud Analyst from 2021 to 2022 and as an Operational Specialist from 2019 to 2021. Her contributions have been recognized within the company, leading to a promotion by the VP of Technology to a role specifically created for her.
Education and Expertise
Lindsay Gulla earned her Bachelor's degree in Public Relations/Image Management from Manhattan College, where she studied from 2011 to 2015. Her educational background has equipped her with skills relevant to her roles in fraud prevention and customer experience. She has demonstrated expertise in financial recovery strategies, notably developing a collections program aimed at recovering lost revenue. Her experience in various roles within the retail sector has further enhanced her capabilities in operational management and fraud risk analysis.
Background
Before joining Rent The Runway, Lindsay Gulla worked at NET-A-PORTER, where she held multiple positions including Sales and Customer Care Consultant from 2015 to 2016 and Operational Manager from 2016 to 2018. Her diverse experience in customer service and operations has contributed to her understanding of the retail landscape. Additionally, she is actively involved in community service, volunteering with the Child Rescue Coalition to protect vulnerable children and leading youth group activities at Journey Church.
Achievements
Lindsay Gulla has made significant contributions in her roles, particularly in fraud prevention. She successfully protected approximately $1.5 million worth of merchandise from loss within a five-month period, showcasing her effectiveness in this area. Her initiative in developing a collections program highlights her proactive approach to financial recovery. Her leadership in establishing the Fraud Department at Rent The Runway further underscores her commitment to enhancing security measures within the organization.