Melissa Rolon
About Melissa Rolon
Melissa Rolon is a Customer Experience Agent with a background in communications and a strong passion for fashion. She has worked in various customer service roles, including her current position at Rent The Runway since 2018, and has experience in training new hires.
Current Role at Rent the Runway
Melissa Rolon has been working as a Customer Experience (CX) Agent at Rent the Runway since 2018. In this role, she focuses on providing exceptional customer service, drawing from her extensive background in retail and client relations. Her responsibilities include assisting customers with inquiries and ensuring a positive shopping experience. She is based in Secaucus, New Jersey.
Previous Experience in Customer Service
Prior to her current position, Melissa Rolon worked at GLAMSQUAD as a Client Experience Associate from 2017 to 2018. In this role, she contributed to enhancing client satisfaction and engagement. Before that, she spent two years as a cashier at The Cheesecake Factory in Wayne, NJ, from 2015 to 2017, where she developed her skills in customer interaction. Additionally, she worked as a cashier at Shoprite Supermarkets Inc from 2008 to 2011.
Education and Expertise
Melissa Rolon earned a Bachelor’s Degree in Communications with a focus on Public Relations and English Writing from William Paterson University. She attended the university from 2013 to 2016. Her educational background equips her with strong communication skills, which she applies in her current role in customer experience.
Training and Development Contributions
In her role at Rent the Runway, Melissa assists the training team by conducting shadow sessions for new hires. These sessions focus on essential skills, particularly in chat communication. Her involvement in training reflects her commitment to fostering a supportive learning environment for new employees.
Personal Interests and Hobbies
Outside of her professional responsibilities, Melissa Rolon enjoys engaging in self-care activities, including makeup, skin care, nails, and hair. She also has a passion for exploring coffee shops and enjoys long walks, which contribute to her overall well-being.