Nerys Garfield
About Nerys Garfield
Nerys Garfield is a Digital Content Coordinator with extensive experience in customer success and UX design. She has held various roles in the SAAS industry and has a strong background in customer-facing positions, emphasizing a user-centered approach.
Current Role at Rent the Runway
Nerys Garfield serves as a Digital Content Coordinator at Rent the Runway, a position she has held since 2024. In this role, she focuses on creating and managing digital content strategies that enhance the customer experience. Her responsibilities include collaborating with various teams to ensure content aligns with brand objectives and meets user needs.
Previous Experience at Contentful
Before joining Rent the Runway, Nerys worked at Contentful as a Customer Success Manager from 2021 to 2023. In this capacity, she was responsible for ensuring customer satisfaction and success with the platform. Her role involved working closely with clients to understand their needs and provide tailored solutions.
Background in Customer Success Management
Nerys has extensive experience in customer-facing roles within the SaaS industry. She held positions such as Senior Customer Success Manager at Ex Ordo from 2020 to 2021 and Customer Success Manager EMEA at MongoDB from 2019 to 2020. Her work emphasized a customer-centric approach, aligning customer requirements with business goals.
Education and Expertise in UX Design
Nerys studied at the UX Design Institute, where she achieved a Professional Diploma in UX Design from 2023 to 2024. She is skilled in various aspects of UX design, including sketching, wireframing, and prototyping, with strong proficiency in Figma. Her education and experience reflect her commitment to advancing in the UX design field.
Early Career and Diverse Roles
Nerys began her career in customer service roles, including a position as a Customer Service Representative at DHL from 2014 to 2015. She also worked as a Broadcast Assistant at Radio Ireland T/A Today FM during the same period. Her early experiences contributed to her strong communication skills and customer-focused approach.