Nicholas Brown
About Nicholas Brown
Nicholas Brown is an Appointment Specialist at Rent The Runway in Chicago, Illinois, where he has worked since 2018. He has a background in customer service and sales, having held various positions in the fashion retail industry.
Work at Rent The Runway
Nicholas Brown has served as an Appointment Specialist at Rent The Runway since 2018, based in Chicago, Illinois. In this role, he has focused on enhancing the customer experience through personalized service. He spearheaded the customer paid appointment experience, which has contributed to the overall improvement of client interactions. Additionally, he has mentored new employees, ensuring they understand and implement company policies and guidelines effectively.
Previous Experience in Retail
Before joining Rent The Runway, Nicholas Brown accumulated extensive retail experience. He worked as a Sales Women's Contemporary at Saks Fifth Avenue from 2016 to 2018, where he developed a strong understanding of customer scenarios and service. His earlier roles included Senior Sales Professional at Suitsupply from 2014 to 2016, Sales at Ted Baker from 2011 to 2012, and Sales Associate at Ben Sherman from 2010 to 2011. He also served as a Wholesale Representative at Matthew Christopher Inc. for five months in 2012.
Education and Expertise
Nicholas Brown studied at the American Musical and Dramatic Academy, where he focused on Musical Theatre from 2008 to 2010. This educational background has likely contributed to his strong communication skills and ability to engage with customers effectively in a retail environment.
Customer Service Skills
Throughout his career, Nicholas Brown has developed a keen understanding of various customer scenarios, emphasizing exceptional customer service. His experience in different retail settings has equipped him with the skills to handle diverse customer needs and enhance their shopping experience.