Raynesha Williams
About Raynesha Williams
Raynesha Williams is a Customer Experience Agent at Rent The Runway, where she has worked since 2021. She has a diverse background in customer service and administrative roles, with previous positions at companies such as Upwork, Catapult Learning, and Bank of America.
Work at Rent the Runway
Raynesha Williams has been employed at Rent The Runway as a CX Agent since 2021. In this role, she actively contributes to enhancing the customer experience by sharing valuable feedback and information with both team members and leadership. She plays a key role in fostering an empathetic, positive, and energetic team culture. Additionally, she serves as a brand ambassador for the company, promoting its core values aimed at democratizing fashion.
Previous Employment Experience
Prior to her current position, Raynesha Williams held various roles across multiple organizations. She worked as a Virtual Assistant at Upwork from 2018 to 2020, and as an Administrative Assistant at Catapult Learning for one year during the same period. She also served as a Restorative Justice Clerk at Mural Arts Philadelphia for seven months in 2019 to 2020. Other positions include Welcome Coordinator at Oak Street Health, Program Manager at A TO Z CARE LLC, and Customer Service Representative at Termini Brothers Bakery.
Education and Expertise
Raynesha Williams studied Business Administration and Management at the Community College of Philadelphia, where she earned an Associate of Arts degree from 2015 to 2017. She furthered her education at the University of Phoenix, obtaining a Bachelor of Science degree in Business Administration and Management from 2017 to 2019. Her educational background provides her with a solid foundation in business principles and management practices.
Background in Customer Service
Raynesha Williams has extensive experience in customer service roles. She worked as a Bank Teller at Republic Bank and Bank of America, as well as a Hostess/Cashier at Fogo de Chão. Her experience includes maintaining positive customer interactions and addressing client needs effectively. This background has equipped her with the skills necessary to excel in her current role at Rent The Runway.
Long-term Commitment to Professional Development
Raynesha Williams has demonstrated a commitment to professional growth throughout her career. Her roles have spanned various sectors, including education, healthcare, and retail. This diverse experience reflects her adaptability and dedication to improving her skills and knowledge in customer service and management.