Samantha Fitzgerald
About Samantha Fitzgerald
Samantha Fitzgerald serves as the Customer Experience Senior Team Lead at Rent the Runway, where she has worked since 2015. She developed a comprehensive chat training program and enhanced customer interaction through the Zopim chat platform.
Work at Rent the Runway
Samantha Fitzgerald has served as the Customer Experience Senior Team Lead at Rent the Runway since 2015. In this role, she has been instrumental in enhancing customer interactions and satisfaction. She developed a comprehensive chat training program that is utilized across the department, ensuring consistent and effective communication with customers. Fitzgerald actively promotes products and styling services to maximize customer experience and boost company sales. Her contributions include building out the Zopim chat platform, which improved user interface capabilities and customer engagement.
Education and Expertise
Samantha Fitzgerald studied at Nassau Community College, where she earned an Associate of Arts (A.A.) degree in Liberal Arts and Sciences/Liberal Studies from 2010 to 2012. She then attended Adelphi University, achieving a Bachelor's Degree in Communication and Media Studies from 2012 to 2014. Her educational background provides a strong foundation for her role in customer experience, where communication skills and an understanding of media play a crucial role.
Background
Samantha Fitzgerald has a background that combines education in liberal arts and communication with extensive experience in customer service. Her tenure at Rent the Runway spans nine years, during which she has developed a deep understanding of customer needs and preferences. Fitzgerald's work involves assisting customers with styling advice, leveraging her intricate product knowledge to deliver personalized service. She collaborates with cross-functional teams, including web development, to ensure customer feedback is integrated into the company's services.
Achievements
Throughout her career at Rent the Runway, Samantha Fitzgerald has achieved significant milestones in enhancing customer experience. She has delivered what is referred to as the 'Cinderella experience' through various communication channels, which has contributed to increased customer satisfaction and engagement. Her initiatives, such as the chat training program and the implementation of the Zopim chat platform, have had a lasting impact on the company's customer service operations.