Sophia Bertrand
About Sophia Bertrand
Sophia Bertrand works in Customer Experience Operations at Rent The Runway, where she has been employed since 2019. She has a background in retail sales and support from AT&T, along with a Bachelor's degree in Business Marketing from Rutgers Business School.
Work at Rent the Runway
Sophia Bertrand has been working at Rent The Runway in the role of CX Operations since 2019. In this position, she focuses on enhancing customer experience by proactively resolving issues related to accounts and shipments. She conducts audits, testing, and reporting for multi-channel customer service systems to ensure quality service delivery. Additionally, she has implemented new procedures to ensure compliance with corporate guidelines, contributing to operational efficiency.
Previous Experience at AT&T
Prior to her current role, Sophia Bertrand worked at AT&T for nine years in various capacities. She served as a Retail Sales Consultant from 2014 to 2019, where she engaged directly with customers to meet their needs. Before that, she was a Sales Support Representative from 2010 to 2014, assisting in sales processes and customer interactions. Her experience at AT&T provided her with a strong foundation in customer service and sales support.
Education and Expertise
Sophia Bertrand holds a Bachelor's degree in Business Marketing from Rutgers Business School, where she studied from 2019 to 2021. She also earned an Associate of Science degree in Business, Management, Marketing, and Related Support Services from Union County College. Her educational background equips her with the knowledge and skills necessary for her roles in customer experience and operations.
Operational Efficiency Initiatives
In her current role at Rent The Runway, Sophia Bertrand proactively resolves inventory discrepancies to enhance operational efficiency. She monitors and reports transportation issues to improve client satisfaction. Her focus on these areas demonstrates her commitment to optimizing processes and ensuring a positive customer experience.