Stephanie Lang
About Stephanie Lang
Stephanie Lang serves as the Director of CX Systems Operations & Programs at Rent The Runway, bringing extensive experience in customer experience roles from previous positions at Allbirds and other organizations.
Current Role at Rent the Runway
Stephanie Lang serves as the Director of CX Systems Operations & Programs at Rent the Runway. She has been in this role since 2023, contributing to the company's customer experience initiatives. Her responsibilities include overseeing the operations and programs related to customer experience systems, ensuring they align with the company's strategic goals.
Previous Experience at Allbirds
Lang has extensive experience at Allbirds, where she held multiple positions from 2016 to 2022. She started as a Customer Experience Specialist, then progressed to Customer Experience Lead, and ultimately served as Customer Experience Manager. Her roles involved enhancing customer interactions and improving service delivery within the company.
Internship and Early Career Experience
Stephanie Lang began her career with internships, including a position at the California School-Based Health Alliance in 2013. She also worked at SafeHouse Center in various roles, including Operations Intern and Children and Youth Program Summer Advocate. These experiences provided her with foundational skills in customer service and operations.
Education and Academic Background
Lang studied at Hamilton College, where she earned a Bachelor of Arts (B.A.) in Women's Studies from 2010 to 2014. She also attended the School for International Training, completing a Community and Health Development Program in 2013. Her educational background supports her focus on community engagement and customer experience.
Work History Overview
Throughout her career, Stephanie Lang has held various positions across different organizations. She has worked as a Sales Assistant at Oil Nut Bay, a Talent Acquisition Coordinator at Autodesk, and a Camp Counselor at Hamilton College. This diverse work history reflects her adaptability and ability to thrive in different environments.