Syvan Diamond
About Syvan Diamond
Syvan Diamond serves as the Manager of Customer Experience Operations at Rent The Runway in San Diego, California, where he has worked since 2022. With a diverse background in program management and a strong focus on diversity and inclusion, he has held various roles in organizations such as Amazon and Hillel at Arizona State University.
Work at Rent the Runway
Syvan Diamond has been serving as the Manager of Customer Experience (CX) Operations at Rent the Runway since 2022. Based in San Diego, California, Syvan utilizes an operational background to enhance customer engagement and satisfaction. The role involves cultivating relationships with key stakeholders and implementing strategies that improve the overall customer experience.
Previous Experience in Customer Experience and Program Management
Prior to joining Rent the Runway, Syvan held several positions that contributed to a robust background in program management and customer experience. Syvan worked as a Diversity, Equity, and Inclusion Program Manager at Amazon from 2020 to 2022, focusing on fostering inclusive environments. Additionally, Syvan served as a Senior Program Manager at Hillel at Arizona State University from 2019 to 2020, and as a Program Manager at Moishe House from 2016 to 2017.
Education and Expertise
Syvan Diamond holds a Bachelor of Arts in Communication from San Diego State University, where studies were completed from 2011 to 2015. Syvan also earned a Master of Nonprofit Leadership and Management from Arizona State University between 2019 and 2021. This educational background supports expertise in UX/CX design and strategic planning, complemented by six sigma training and scrum master certification.
Background in Non-Profit and Community Engagement
Syvan has a diverse background in non-profit and community engagement roles. Experience includes working with Masa Israel Journey as an Israel Teaching Fellow and managing camp programs at the YMCA of San Diego County. These roles reflect a commitment to community service and development, enhancing skills in program management and stakeholder engagement.
Skills in Strategic Planning and Operations
With over six years of experience in strategic goal development, Syvan Diamond demonstrates proficiency in planning and executing initiatives that align with organizational objectives. This experience is supported by roles that required strong interpersonal skills and the ability to manage operations effectively, including positions at Houzz and Fit Athletic Club.