Emily Lucas
About Emily Lucas
Emily Lucas serves as the Director of Customer Success at Replica, a position she has held since 2023. With a diverse background in customer success and media, she has accumulated extensive experience in various roles across multiple organizations.
Work at REPLICA
Emily Lucas has been serving as the Director of Customer Success at Replica since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful onboarding experiences. Prior to this position, she worked at Replica as a Community Manager from 2022 to 2023, where she engaged with users and fostered community relationships. Earlier in her career at Replica, she also held the position of Customer Onboarding Specialist for two months in 2021.
Previous Experience in Customer Success
Before joining Replica, Emily Lucas worked at Mixmax in various capacities. She was a Senior Customer Success Manager for one month in 2021, where she managed client relationships and supported customer needs. Additionally, she served as a Customer Success Manager from 2020 to 2021, and as a Technical Support Specialist from 2018 to 2020, providing technical assistance and customer support.
Background in Media
Emily Lucas has experience in the media industry, having worked as a News Anchor, Reporter, and Producer at WAAY-TV in the Huntsville, Alabama area for nine months in 2017. This role involved reporting news stories and producing content for broadcast, showcasing her skills in communication and storytelling.
Education and Expertise
Emily Lucas holds a Bachelor of Arts degree in Anthropology from UCLA, where she studied from 2009 to 2013. Her educational background provides her with a diverse perspective and understanding of human behavior, which contributes to her effectiveness in customer success roles.
Teaching and Dance Instruction
In addition to her customer success career, Emily Lucas has been involved in teaching. She has been a Teacher at Pure Barre in the Greater Denver Area since 2018. Earlier, she worked as an Assistant Dance Instructor at Kehl School Of Dance from 2009 to 2010, where she taught dance to students.