Erin Johnston
About Erin Johnston
Erin Johnston is a Senior Customer Success Manager at REPLICA, where she has worked since 2021. She has a background in customer success and health information management, with previous roles at FanThreeSixty and Children's Mercy Hospital.
Work at REPLICA
Erin Johnston has been serving as a Senior Customer Success Manager at REPLICA since 2021. In this role, she engages with customers throughout various stages, including onboarding, activation, engagement, and renewal processes. Her responsibilities include increasing customer retention, driving growth, and securing referrals from current customers. Erin's work involves interaction with public agencies, private sector companies, and architectural and engineering firms, contributing to the overall success of the organization.
Previous Experience at FanThreeSixty
Before joining REPLICA, Erin Johnston worked at FanThreeSixty as Client Success Lead from 2015 to 2021. During her six years in this role, she focused on ensuring client satisfaction and managing client relationships. Her experience at FanThreeSixty provided her with valuable insights into customer success strategies and the importance of client engagement in driving business outcomes.
Educational Background
Erin Johnston studied at The University of Kansas, where she earned a Bachelor of Science (BS) degree in Health Information Management from 2011 to 2015. This educational background laid the foundation for her career in customer success and management. She also completed a student internship at Children's Mercy Hospital in 2015, which provided her with practical experience in the healthcare sector.
Early Career Experience
Erin Johnston began her career at the Kansas Turnpike Authority, where she worked as a Customer Service Representative from 2011 to 2013. She later took on the role of K-tag Swap Team Supervisor for a brief period in 2014. These early positions helped her develop essential customer service skills and an understanding of effective communication with clients.